Contact Us

Effective date: August 8, 2026

getrael welcomes customer-service messages about merchandise, orders, tracking, cancellations, refunds, account concerns, and use of the storefront.

Preparing your message

For an order matter, include the order number, purchaser name, item, and a short description. For damage, a reasonable photo may help. Never email a complete payment-card number or other unnecessary sensitive information.

Customer decision sequence — Support route

The page follows the practical questions that arise before purchase and after an order is submitted. It identifies when support is available, which verified channel to use, and what order details help the team respond. This page applies specifically to getrael and its selection of skincare masks, blemish-care treatments, collagen and PDRN products, beauty bundles, and apparel.

Customer-service details

Brand / merchant: getrael
Email: Support@getretad.shop
Phone: 716-401-5167
Physical address: 9979 Francis Rd, Batavia, New York, 14020, United States

Hours and response timing

Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Messages arriving outside those hours are reviewed on the next business day.

Other store requests

Send privacy access, correction, deletion, copy, or Do Not Sell or Share requests to Support@getretad.shop. You may also contact us about accessibility or another issue using the same verified details.

Merchant contact information

getrael
Email: Support@getretad.shop
Phone: 716-401-5167
Physical address: 9979 Francis Rd, Batavia, New York, 14020, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).